Shipping policy

At Nexo Intim, we are committed to delivering your orders safely, discreetly, and efficiently. This Shipping Policy explains how orders are processed and shipped.
Nexo Intim is operated by Nexus Global Trade.

1. Order Processing

  • Orders placed on Nexo Intim are processed within 1–2 business days
  • Orders placed on weekends or public holidays are processed on the next business day
  • Once processed, orders are handed over to our shipping partners or suppliers for dispatch

As Nexo Intim operates on a dropshipping model, products are shipped directly from our trusted suppliers.

2. Shipping Locations

Currently, Nexo Intim ships across India.
International shipping availability may vary and will be displayed at checkout, if applicable.

3. Estimated Delivery Time

Delivery timelines may vary depending on the product, supplier, and delivery location.

  • Estimated delivery: 5–7 business days after dispatch
  • In some cases, delivery may take longer due to supplier location, customs, or courier delays

Please note that delivery timelines are estimates only and not guaranteed.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout
  • Any promotional free-shipping offers will be clearly mentioned on the website

5. Discreet Packaging

Your privacy is our priority.

All orders from Nexo Intim are shipped in plain, discreet packaging with:

  • No mention of product details
  • No explicit branding on the outer package.

The sender name may appear as Nexus Global Trade or an associated logistics partner.

6. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS
  • Tracking updates may take 24–48 hours to become active

If you face any issues with tracking, our support team is happy to help.

7. Incorrect Address or Delivery Issues

Nexo Intim (Nexus Global Trade) is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping addresses
  • Customer unavailability at the time of delivery
  • Refusal to accept the package

Such cases are not eligible for refunds.

8. Delays & Unforeseen Circumstances

Delivery may be delayed due to:

  • Courier partner issues
  • Weather conditions
  • Customs clearance
  • Public holidays or force majeure events

Nexo Intim will not be liable for delays beyond our control, but we will assist you in tracking and resolving issues wherever possible.

9. Damaged or Missing Packages

If your order arrives damaged or appears tampered with:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos of the package and product

All such cases are handled as per our Return & Refund Policy.

10. Contact Us

For any shipping-related questions, please contact:

Brand Name: Nexo Intim
Legal Company Name: Nexus Global Trade

📧 Email: support@nexointim.com
📞 Phone: +91 9007992336
💬 Live Chat Support: Available 24×7

11. Policy Updates

Nexo Intim, operated by Nexus Global Trade, reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.